Privacy Policy

1. Introduction

RapidNoteMD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical documentation platform.

By using RapidNoteMD, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Authentication credentials (securely hashed)
• Account preferences and settings

Usage Data

We automatically collect certain information when you use our service:

• Feature usage statistics (e.g., number of notes generated)
• Device and browser information
• IP address and general location data
• Access times and dates

Patient Data

When you use our documentation tools, you may input patient-related information. This data is processed to generate clinical documentation and is handled with the highest level of security and confidentiality.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process your documentation requests
• Manage your account and subscription
• Send you service-related communications
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure cloud infrastructure through trusted providers

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your account information for as long as your account is active. Clinical documentation data is retained according to your subscription plan and applicable healthcare record retention requirements. You may request deletion of your data at any time by contacting us.

6. Third-Party Services

We use trusted third-party services to operate our platform:

• Supabase: Database and authentication services
• Anthropic (Claude AI): AI-powered documentation generation
• Lemon Squeezy: Payment processing
• Vercel: Application hosting

These providers have their own privacy policies and security measures. We only share the minimum information necessary for them to perform their services.

7. HIPAA Compliance

RapidNoteMD is designed with healthcare privacy in mind. However, users are responsible for ensuring their use of the service complies with HIPAA and other applicable healthcare privacy regulations. We recommend:

• Not including unnecessary patient identifiers in documentation inputs
• Following your organization's policies for using third-party documentation tools
• Reviewing generated documentation before including in official medical records

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, please contact us at admin@rapidnotemd.com.

9. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies or sell your data to advertisers.

10. Children's Privacy

RapidNoteMD is intended for use by healthcare professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: admin@rapidnotemd.com